Complaints Publication
Fresh Insurance - Complaints Publication

Complaints publication report


Firm name: Fresh Insurance Services Group Ltd
Other firms covered in this report: None
Period covered: 1 February to 31 July 2016
Brands/trading names covered: Autosaint, Ladybird, First, First Van, First Cab, First Travel, InsureOK, Motor Trade Direct, Fresh Home Insurance

Information about our complaints

 

Product/service grouping: Insurance and pure protection

Number of complaints opened by volume of business:

17.1 per 1,000 policies sold

Number of complaints opened

668

Number of complaints closed

654

Percentage closed within 3 days

80%

Percentage closed after 3 days but within 8 weeks

19%

Percentage upheld

18%

Main cause of complaints opened

Other general admin/customer service

 

Product/service grouping: Credit related

Number of complaints opened by volume of business:

0.09 per 1,000 sales

Number of complaints opened

2

Number of complaints closed

2

Percentage closed within 3 days

0%

Percentage closed after 3 days but within 8 weeks

100%

Percentage upheld

0.00%

Main cause of complaints opened

Arrears related